Bait and switch, betrayal, un-kept promises. - Sales Representative XPO Employee Review

1.0
26 Nov 2016
Recommend
CEO approval
Business outlook

Pros

The beginning was great. Just the right amount of pressure and expectation for a sales group. We worked hard and played hard. There was a great atmosphere.

Cons

Then things started getting very corporate. Pay plans were revised over and over, to the detriment of the sales person, to satisfy Wall Street. The CEOs goal is to build up the stock price and sell out of the business like he always does. My branch leadership was garbage. Great ideas were brought forth and passed up the chain of command as their own ideas. Many promises made that were not kept. Promotions dangled through some sort of trial period, and even after success, never materialized. Certain reps were given all the leeway and help in the world while others were left to make it on their own. Then there were the personal attacks. The manager liked to give everybody a hard time, even to the point of being illegal, for his own amusement - very unprofessional. However, he couldn't take it in return and would get mad about it. When the office eventually turned against him, it was everyone else's fault. Same story as his management positions at other companies. They figured out they could fire sales people that cultivated good business and give their accounts to the lower paid "Key Account Managers" - paying them about 1/4 the commission. Or, just fire people and distribute their accounts to management's favorite sales people. Anytime a new acquisition was done (every 3-6 months), there was a good chance you would lose business you earned because XPO is new, some of the acquisitions have been around for decades, and whoever has the deeper relationship keeps the business. It didn't matter how long or hard you worked to earn the business you would be left with nothing to show for it. Then they would act surprised that your business wasn't growing and punish you for it.

Explore other reviews about XPO

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good learning environment where they teach you

Cons

Can be tiring and exposed to weather conditions.

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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