Great if you're a driver, ehhhhhhh if you're anyone else - Customer Service Representative (CSR) XPO Employee Review

3.0
16 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Stable work, keeps you busy for the full day, but you can leave it at work at the end of the day. Benefits are good.

Cons

Limited mobility, absolutely no appreciation for CSRs. Bonuses for anyone below the FOS don't exist, and don't ask.

Explore other reviews about XPO

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great benefits and senior leadership has a goal to provide excellent service, competitive pay, and recognition for hard working team players, looking to put their best foot forward every day.

Cons

Can be stressful at times when working in logistics, but this is common in the industry and often more related to fluctuations in economic factors.

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have enjoyed my time with XPO and appreciate the opportunities the company has provided for both personal and professional growth. The team environment is supportive, and I've had the chance to build strong relationships with coworkers and customers over the years. One of the things I value most is that hard work and dedication are recognized. Every day brings new challenges, which keeps the job interesting and allows me to continue learning. Leadership encourages employees to find solutions and work together to provide excellent customer service. Like any large company, there are busy periods and opportunities for improvement, but overall, XPO offers a solid career path, competitive benefits, and the chance to make a real impact. If you're someone who enjoys a fast-paced environment and is willing to put in the effort, XPO can be a rewarding place to build a career.

Cons

The transportation industry is constantly changing, so employees need to be adaptable and able to handle shifting priorities. Workloads can be demanding at times, but the teamwork and customer relationships make it rewarding

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