Pros
- Beautiful office space. You can't beat the view from the 75th floor of the WTC. Although the music pumping in the common areas does get distractingly loud. And none of that matters when everyone is working from home. - Some great people in every department. But many of them seem to be mostly in the position of cleaning up the problems that crop up everywhere - A killer sales team manages to make an essentially boring product sound much sexier than it actually is and closes lots of deals.
Cons
- The problems start at the top. The CEO is unfocused and undisciplined, and his scattershot approach is reflected in how the business is run and decisions are made. His fast-talking delivery seems designed to make it sound like he has unlimited energy and ideas, but it really just sounds like he can't keep one thought in his head at a time. People will ask one another what he said right after he says it. He invents terms for things happening in the company just to give his own imprint on them: the company isn't "rebranding" -- they're "upbranding"!! It's not the Executive Leadership Team (ELT) -- it's the eXtreme Leadership Team (XLT)!! None of that stuff is helpful. It's just narcissistic. Like when he decides to wear another ridiculous outfit to the office. It's not quirky and charming -- it's calculated and laughable, and he gets laughed at for it. It may sound petty to be critical of these things, but they're a reflection of the personality of the company. - The CEO's scattershot approach bleeds over into how the company runs itself. If you can't understand what the CEO means when he speaks, and if that message changes day to day, then there's nothing consistent to base business decisions on. - The long time "leaders" who he has brought along with him for the ride (especially his technical co-founder) frequently contradict one another and give mixed signals to the teams who are there to implement the "vision" - The product is very unexciting and difficult to support. It's basically cart abandonment emails and personalized new product emails (and now SMS messages). That's pretty much it. - They've made so many customizations over the years to the product to support their legacy clients that it takes a huge implementation team to onboard new clients and keep the product up and running, and it's nearly impossible to make meaningful enhancements to the product - If you don't attend the alcohol-fueled after-work happy hours, and especially if you don't parrot the CEO's talking points, you're likely not going to be part of the in-crowd.