Pros
All of my co-workers were wonderful, hard-working employees and great people who I'm very grateful to have met. Many of the clients I worked with were also very talented writers, and I truly enjoyed reading and helping them with their pieces and found it very motivating in terms of my own writing career to work with them.
Cons
Other reviews on here have already accurately touched on the toxic, anxiety-inducing work environment, the complete lack of respect for employees and the degrading way they are treated, and the insane level of control and micromanagement from the company's president. But besides the terrible treatment of employees (which includes sexual harassment by multiple people within the office, racial discrimination, refusal to pay unemployment, and even withholding tax documents from employees who left on bad terms--all with no HR department whatsoever that could help resolve these issues), there is also a level of dishonesty when it comes to the company's clients. When I worked at Writer's Relief, going to work every morning was something I dreaded not just because of the miserable environment or the constant threat of losing my job without warning or explanation, but because I was expected to mislead our clients and misrepresent the way that the company operated to them. I was told to give out fabricated statistics, to exaggerate the success rate of different services, and to twist my wording when offering services to clients in a way that would create a false representation of what our services actually were. Writers who were working with us and wanted to take a break from the service needed to pay a "holding fee" in order to keep their records with us intact, and when clients wanted to stop using any of our services or scale back to a lower level of service, we were encouraged to continue to hassle them to stay on or even upgrade to more expensive services, even if we knew that they had financial or personal reasons for not wanting to continue. Often times, we had to give clients descriptions of "teams" within the company that didn't exist, to make the company seem bigger and more structured than it actually was. Because the company is incredibly understaffed and each employee is overloaded with work, mistakes were frequently made, and we were constantly making up stories to cover up things that went wrong. It was impossible to maintain any level of self-respect working at Writer's Relief, not only because of how I was treated as an employee and as a person, but also because of how I was expected to treat clients, some of whom I had developed close relationships with. Employees and clients alike both deserved better than the treatment we got from Writer's Relief.