Sad environment - Customer Service Woomio Employee Review

great work environment, open minded and integrated interns just as much as full time employees.

The marketing team was very small and limited in their actions.

There aren't many positive aspects remaining. The company used to have really skilled and nice workers, but most of them have left now.

No strategy or long-term vision whatsoever. Woomio was once a fantastic place to work. The structure and strategy were quite good for a startup, but most importantly, there were plenty of talented and hardworking people who believed in Woomio's vision and future. Things weren't perfect, but with a positive atmosphere and people willing to go the extra mile, the future looked bright. Fast forward to December 2022, where many employees were laid off, and everything fell apart. The company let go of many valuable employees from essential departments, reducing them to almost nothing. How you worked or how crucial you were to the company seemed to matter little, as these layoffs appeared to be based on favoritism. The sales team was left without support. The entire sales and customer success strategy relied on a random idea with no indication that it would work. When this eventually failed, Woomio spent months betting on short-term ideas based on nothing but gut feelings. There was no marketing team left. The CS team was constantly overworked. Every few weeks, a new "strategy" (lacking a better word) was introduced, and before there was even time to test it, a new idea was already in the works. Every month since, new people have been fired, and morale has plummeted. The product isn't working, there's still no strategy or middle management to support employees, and somehow, the leadership always finds ways to blame everything else but themselves.