do NOT. - Customer Experience Specialist Wisetack Employee Review

1.0
22 Dec 2023
Recommend
CEO approval
Business outlook

Pros

promise of pay and that is it

Cons

You will not receive the pay you were promised; it’s a push to get you in the door. You will have no support as a new employee. Like, actually. It’s kind of insane. Their training team is missing. Don’t ask too many questions though, lest you might call attention to yourself. Here, that’s a bad thing, Don’t embarrass yourself by clarifying anything. If you have questions, you’ll have to ask them in front of the entire company’s Slack General channel. Yes, you heard that right. No safe space to train or learn. Training isn’t supposed to be like this. So, it’s no wonder their employees feel like they are under so much pressure. Current employees don’t care about you; they are desperately trying to keep their jobs and income while looking elsewhere for something better. Leadership does not represent employees; they are too stressed for that. Everyone here is on the verge of quitting. The manager who hired me apologized for bringing me into such a toxic space and no longer works here. Culture is a lie 🤷‍♂️ so that sucks. It seems promising but this is a shady company. They will also force you to sign a document that you won’t “make disparaging comments” about the company IN ORDER to get your severance. I’m sorry, WHAT? Do it anyway. The working class deserves better. These are some of the newer shady tactics CEOs are using to overhire and count on somebody falling short. If nobody falls short, some good employee has to go. Research this on your own, it’s some dark late-stage capitalism.

Explore other reviews about Wisetack

5.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people and mentorship / place to learn Interesting and useful product

Cons

NA that I can think of

1.0
31 Mar 2026
Recommend
CEO approval
Business outlook

Pros

N/A. There are none, at this point.

Cons

Toxic, high stress, lack of psychological safety. Very little to no structured training or support. Inexperienced and disorganized leadership, lack of guidance, and managers being unavailable when needed. CX carries the heaviest workload at Wisetack and paid the least. They expect you to take on “extra” duties but never will increase your pay. A topic of discussion between the CX agents is always encouraging the others to “plan your exit” early, as they will let you go as they’re using AI to answer customers calls now. They recently laid off agents but didn’t want to call it that, but that’s what it was. The amount of peers in the department that are now on medication to help with their stress and mental health, which includes myself and leadership, has grown over the years. You will need it. Over time, it becomes clear that the demands of the role significantly outweigh the support provided. What may initially seem like a strong opportunity can quickly turn into a stressful and unsustainable environment, and it only gets worse the longer you are there. One last thing- having certain employees making “jokes” about ICE coming after them is NOT a good look. I’m sure a lot of contractors and merchants are from other countries (or possibly undocumented).

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