Lots of potential, but the cons far outweigh the pros - Senior Content Manager Wirex Employee Review

2.0
5 Jul 2018
Recommend
CEO approval
Business outlook

Pros

People - the HR manager is lovely, and a lot of the staff are dedicated, friendly and want to get on and make a success of the company. The people are the best part of the company. Location - nice location in heart of bustling area. Proposition - this comes with a caveat, as they don't seem to know exactly what their positioning is, and they keep changing (or people within the Senior Management Team are arguing for changes of positioning constantly), but they are first to market with an intriguing product that has many viable use cases. I do hope it works as people I worked with invested a lot of time and energy in making it work.

Cons

Strange approach to hiring - I was brought in, hired a team around me, and then someone else was brought in above me and released me (after my probation had passed, I might add). This seems like a waste of money, a waste of time and counter productive, as well as being hugely disruptive for the team I had hired (and also, in a very grey area legally too). Lack of consultation - aside from the HR manager and my direct manager (who are both grossly overworked and under-appreciated), I had no conversations with any member of the SMT around targets, expectations, how I was doing, performance etc. in the time I was there. Lack of respect - I was told to 'be quiet and learn from those with more experience' whilst there. Very unprofessional behaviour towards someone that has their own experience, brings their own ideas to the table and who wasn't hired to just be told what to do. High turnover of staff - their approach to interns, execs and mid level management is baffling, especially the interns. No attempt is made to provide a framework for interns to move into full-time. Disconnect between Kiev and London offices Impulsive approach to making big decisions I also spoke to the CEO once while I was there, and that was just from walking passed him in the hallway.

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Wirex Response
7y
Thank you very much for taking the time to provide your feedback. Sorry you feel this way! Being first in the market often requires a lot of tweaking as we refine our operations and find our feet. This meant that when Wirex changed its focus to ‘global’, we had to change the recruitment strategy and start attracting people with global experience to lead our new, global offering. We have already taken action to clarify our probation period process with managers and employees. Our HR and Legal departments have communicated a clearer probation policy to our managers. We are also working on improving and opening channels for internal communication between employees, management and senior leadership. We’re also improving infrastructure to support internal communications which will help bridge the distance between our different locations. As a small team undergoing a period of rapid growth, we know that there are areas we need to improve. As such, we’ve made career development a priority within this year’s People Agenda. We have also recently started to engage with our employees through focus groups, in order to hear everybody’s thoughts about different aspects of working at Wirex. These insights have proved extremely valuable and will result in a clear action plan which will become part of the People Agenda as well.

Explore other reviews about Wirex

5.0
25 Aug 2021
Recommend
CEO approval
Business outlook

Pros

Lots of flexibility and freedom to work on different projects and processes. The company is small but growing fast so there will be loads of opportunity for professional growth and development.

Cons

None yet. Everyone has been really great to work with. Even members from other teams try to be helpful when you have questions, and you can go to anyone without feeling like you’re crossing a hierarchy.

1
3.0
6 Jun 2025
Recommend
CEO approval
Business outlook

Pros

remote work, connected global teams

Cons

no raise, not live in US

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