Pros
You get your own office mug. You get your own poor quality office backpack. All helpdesk and field consultants worked well together.
Cons
Opportunity for promotion doesn't exist. Less than competitive pay. No annual bonuses given. Extremely high turnover. No 401k contributions. Health insurance is at a bare minimum. Total recognized paid holidays is four. Braintree location to T access is too far unlike old Boston location. If you become their favorite Helpdesk or Field Consultant, be prepared to work much, much longer hours until burnout. If you decide to quit, be prepared for legal retaliation. At any point, you can be pulled from supporting a favored client with no reason given. Communication about his own employees, helping their client personnel, upgrading client technology, better support suggestions, better recovery of data and dangers of working after hours at client site are all completely ignored.