Great Company to Work For - Senior Customer Success Manager Wellable Employee Review

Unlimited PTO, Great People, Fast-Paced First and foremost, I'm only a current employee, I am not senior management, just someone in the pits with everyone else. I'm not being paid to write this review, and I haven't been told I had to do this. Yes they did ask us all to write a review, but it was not forced and up until now I didn't think I would, but in light of recent events, I have decided to. I'd like to rebut a few of the comments made by previous reviewers. Anyone that believes they are the "best person" that works for a company, has an ego and is probably not making a true statement. Also, the company isn't actively trying to bury reviews, they asked everyone to fill out a fair and honest review from their perspective. If this was positive then so be it, if negative same. The goal is to give a whole view of the company.

Fast-Paced, Small, Can feel a bit unorganized To address the negative comment of remote, these people accepted the job offers, knowing that after the pandemic, they would be required to travel to the office. The same offer was made to me, and I started prior to all three employees that left the negative reviews. The only employees that are remote, or the employees that work in another state than our two offices in San Diego and Boston. Further, as for Wellable's employee base, the current Wellness industry is dominated by young, female, and fresh out of college employees. It is no surprise then that the majority of our workforce follows the same pattern. Wellable is aware of this and has formed a DEI committee to learn how to best recruit and maintain a diverse workforce. I think that shows the commitment this company has to its employees.

- Worked alongside genuinely kind, supportive, and talented people who made day-to-day work enjoyable - Great entry-level opportunity to gain exposure to multiple areas of the business and contribute to cross-functional projects - Meaningful mission and product that keeps employees motivated and connected to the impact of their work - Hybrid work environment offered flexibility - Fitness reimbursement was a valuable perk, and employees had access to the wellness platform and programs offered to clients - Annual company retreat provided a unique opportunity to connect with coworkers in person and build relationships across teams

- Compensation often did not align with the scope of responsibilities employees were expected to take on - Career advancement opportunities were limited, and promotion paths were not always clearly defined, which sometimes created a gap between expected growth opportunities and the actual structure in place to support them - While leadership promoted a culture of transparency, there was at times a disconnect between the intention and employees’ comfort level in providing candid feedback - The absence of a dedicated HR resource sometimes left employees without a neutral channel for addressing workplace concerns - Hybrid office requirements sometimes felt inconsistent and not always value-additive for the work being done - Some benefits and retirement offerings became less competitive over time