Feedback - Customer Service Representative WellCare Employee Review

I love working at WellCare and could write a long list of the amazing things, but here are a few of my favorites: WellCare's philosophy of care is trauma assumed, assent based, and client centered so client progress is promoted in a gentle, compassionate, and ethical way. Caseloads are very small for the industry, so I'm able to truly get to know each of my clients and provide individualized care. Clinic hours are consistent and the workday ends relatively early, which promotes good work/life balance. In addition to paid holidays and sick pay, we get PTO on a tiered system so longevity with the company is rewarded with additional time off. Leadership is always open to ideas and feedback, and I consistently feel that my voice is heard and valued.

I really don't have any cons to share. Any concerns that have come up for me have been responded to by leadership in a way that satisfies me!

-administration is open to constructive feedback -good work culture -supportive administration (provides materials asked for, supports during difficult conversations with parents, weekly meetings) -small company feel -competitive pay -working at a place that is actually neuro-diverse affirming and doesn't just say they are (true for employees and patients alike)

-company just switched EMR documentation and the paperwork process is slightly confusing but not counted against you in the learning process