Great short term - Long term think elsewhere - Marketing Operations Wayfair Employee Review

2.0
9 Jan 2016
Recommend
CEO approval
Business outlook

Pros

As a first job out of college, Wayfair was a fantastic stepping stone for me and my career. There were opportunities to learn new skills both hard and soft (MySQL, HTML, Offshore management, etc.) that were great resume boosters. Your co-workers will all be your age, also right out of college, and making new friends is fast and easy. Happy hours and quarterly parties abound. Sports leagues and game nights are frequent. If you're diligent and flexible, switching to other departments for further exposure is a great track to take. Wayfair's training programs are very robust. Trainings on effective communication, running meetings, better decision making, how to prioritize your work, etc. are available and running all the time. It's a great way to learn new things and then directly apply them to your job. You will be awash in vacation time as well. When I left, I was given 27 days a year of vacation - over a month.

Cons

The pay. Oh lord the pay. Below market for just about everyone at the company. Engineers don't get paid enough, tech development stagnates using old code and everything is patchwork covering holes because either the good ones left to higher-paying jobs or we never got the good ones in the first place and took the engineers that Amazon/Google/Boston Start ups didn't want. Marketing Ops is laughable - if you have student loans you will not be making enough to save anything at /all. Free beers don't make up for the fact that 1.5/2 paychecks a month go to rent and loans before other expenses. Unless you live with your parents you will be rent-burdened. Wayfair's razor-thin margins means that you're not going to get transportation fully covered either. Co-workers with a second job nights or weekends is not unheard of. That is unacceptable if they want to retain talent. You are eligible for a raise once a year during reviews - up to 10% bump. Bonuses are during mid-year reviews, also up to 10%. They say you get equity. You do - if you're willing to work there for the 5+ years to have your 200 shares fully vest. _______________________________________________________________________________ The work. At least in Marketing Ops, the work is mind-numbing. The job description lists like 10 cool-sounding things, but in reality all you are doing is QA. You are not an "analyst". You are QA. You will be looking at product information filled in by an offshore team of workers in Vietnam and checking it for mistakes, on a clunky tool that breaks/freezes up as often as it works. Recognition will come from getting as many projects done as quickly as possible as perfectly as possible. Even with hard work and high quality there's no guarantee of advancement, however. If you're lucky to get a project that gains you exposure to management then you might be in the running to become an assistant manager. Might. Teams are created and dissolve as quickly as ad-hoc solutions to engineering problems come up. To management level 3 and up, you aren't a person anymore, you're just headcount that can be shifted around at will like one of those sliding 9-piece puzzles. If you complain about being shifted around so much (and not being in a single role long enough to gain traction or any real recognition) you'll get told that you're "not a team player - this is what we need you to do now so please go do it". A curious bell-weather as to how much they value your work: Wayfair continually touts how much the like to "promote from within". Yet nearly every time a role for an assistant manager or above opens up, they hold dozens of interviews for new hires and end up taking someone from the outside. A new manager position would be filled by outside talent 4/5 times. Doesn't inspire confidence and high morale, does it?

Explore other reviews about Wayfair

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Smart colleagues tackling interesting, business relevant problems.

Cons

Long-term projects sometimes significantly modified in response to short-term business needs.

5.0
12 May 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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