Pros
Very competitive benefits package, group outings paid for by company, get to work with some great people that are right around your age
Cons
Pay is demeaning- There is the ability to increase your pay based on "metrics" that are always changing and often times very hard to attain. If you hit the highest metrics in your group the pay is actually pretty decent but that will never happen. The rules for the metrics change constantly, without you being told, so be prepared to be surprised when you don't receive a bonus because of a "positive change" that was implemented but never told to you. Be prepared to struggle to make it to your next bi-weekly paycheck or even make a month's rent with the pay you will receive. Constantly changing schedule- Want to have a life outside of work? Sorry, your schedule will change every month, one month you may work 9-6, the next 12-9, the next your working Saturday's. NO EXCEPTIONS, you need a day off? Better schedule that five weeks in advance. This "change for the better" has made everyone miserable and looking to jump ship. No chance to advance- When you join the company you are told nice fairy tales about how great the company is to work for and how this job will allow you to grow quickly and live a grandiose life. That couldn't be further from the truth. Top performers don't advance unless they are in with someone in a position of power. You can be the best and be stuck in the same demeaning position being told how much you need to improve. No positive feedback- Everything you do is scrutinized and crunched into numbers. Every second of your day is recorded from the calls you receive to the things you look at on your computer screen. When you do well it just means your head stays off the chopping block, nothing is ever good enough, there is no such thing as praise, only criticism. Unprofessional- Management is so disconnected from the people they lead its embarrassing. No ideas you have will ever be listened to. Management enjoys making fun of people at company meetings and outings, they have the attitude that they are better than you and you need to know it. Never question a company policy or the way management does things or you will be seen as a threat. You want those who work hard day in and day out to be professional, yet you do not. Your employees ask questions, want to learn, want to advance in this world, yet all you can do is tell them "everyone is expendable" and they need to do better because if they don't someone else will fill their seat. Tough Job- Let's be honest, it's a call center. Be prepared to field calls from the most spaced out angry customers close to 80 times a day on a daily basis. Couple this with the pressure placed on you be management and it's enough to drive one off a wall. You will hardly ever get a day off since most holidays are considered working days at CSN. Snack room- Most people list this as a positive, but let's be honest, these "snacks" come out of your paycheck, they are not free. A snack room is a great idea for an elementary school, if I want to eat something I can handle myself. I'd rather have the extra money in my paycheck then to have it withheld from me for a couple of bags of chips and half rotten fruit. You are powerless- CSN does not want people to know this but you have no power over anything. All of the products are "drop shipped" and come from manufacturer warehouses, therefore CSN has no control over when the product ships, if it's damaged or what the item even looks like. This accounts for a large percentage of the calls you receive and you will have no answers for the customer, only leading to your day being that much brighter.
