Pros
-Hourly rate for pharmacy technicians is higher than some other chains -PTO is accumulated quickly -Company pays for PTCB certification/reimbursement, state license renewal -employee discounts
Cons
-Aging pharmacy software is lagging behind the competition and is full of technical problems. ***Budget cuts. Upper management wants to push metrics but DOES NOT care about providing appropriate staffing to meet customers’ needs and the demands placed on the pharmacy dept. This creates an extremely stressful working environment making time management and prioritizing tasks difficult. Store management is consistently forced to assist the pharmacy sometimes for hours at a time. When a single technician has two lanes of cars in the drive thru, a crowd of people at the pickup/drop off outwindow registers, and customers waiting for immunizations it is physically impossible for prescriptions to be filled let alone essential daily pharmacy tasks to be completed (deletes, patient calls, restocking drugs, etc). This results in missed promised times, frustrated customers, poor metrics, a loss of employee morale/burnout, and ultimately a high turnover rate.