4.0
18 Dec 2016
Anonymous employee
Former employee
Recommend
CEO approval
Business outlook
Pros
In Waitrose the partners all really care about each other, which means problems are quick to get fixed and you are not looked down upon as long as your are a reliable and strong member of staff. The pay and bonus is excellent.
Cons
Be prepared to cope with impossible customers. The Waitrose and John Lewis policy for customer service means that even for customers being completely out of line, they will still likely get treated perfectly despite how they treat you, as management will do as much as they can to avoid losing customers.