Staff members often use inappropriate language in front of guests, which is unprofessional behavior. This issue should be addressed in the employee handbook, with clear rules prohibiting the use of offensive language. Additionally, it’s important to note that each Warehouse (WH) has an assigned unit manager, but only a small percentage hold their staff accountable for their actions. Many warehouses are outdated and in need of renovations; however, since these updates would impact costs and potentially bonuses, they are unlikely to happen unless there is a significant decrease in performance incentives. This could lead to a drop of $10,000 to $20,000 in base pay, given that employees have the potential to earn between $60,000 and $114,000 annually, including bonuses..