I needed a job and they were hiring - Unit Manager Waffle House Employee Review

2.0
13 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Pay is just enough to keep you going to work The vacation policy is good You will 100% get this job if you have a college degree and a pulse.

Cons

Training is lauded as superb, when in reality it comes down to the individual that the upline assigns to train you. Nearing the end of my training when testing for servsafe certification the division manager who was proctoring the exam literally handed me a cell phone and said "use this in case you have to do any "math"". Depending on whos area you wind up working in is the primary deterministic factor in your personal success. Not to mention that what they pay the hourly associates is dog crap, and every day feels like you are one angry customer away from a full blown mutiny! I dreaded waking up every day that I worked for this company. Between the managers it was literally a willie measuring contest to see who could kill themselves or empty their checking account the quickest. Between literally paying associates personal cash from our bank accounts and paying for their Ubers, the once "good salary" quickly disappears. And you would say that I was dumb to do these things; however, the expectation to pay an associate's transport and for favors existed long before I arrived and was reinforced by upline. Furthermore, they do very little in terms of activities to keep associates including management happy. I had worked for a long time in food service and there indeed are companies that do keep associates happy, such as Sheetz, INC. Sheetz is an amazing company to work for. I will close with this: You will lose your hair, your money, and your life The pay is atrocious and peoples' attitude and behaviors reflect this fact at almost every level of employment. Lastly, you may think to yourself, well I do not care that holidays are mandatory. Think again. Consider the fact that for as long as you stay with this company... YOU WILL NEVER CELEBRATE A CHRISTMAS WITH YOUR FAMILY AGAIN!!!

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Waffle House Response
1y
Thank you for taking the time to share your experience as a Unit Manager. We appreciate your honesty and the years you dedicated to Waffle House. We’re sorry to hear that your experience with training, compensation, and work-life balance did not meet your expectations. Feedback like yours is important as it helps us understand areas where we must improve, especially around consistent training quality, Associate support, and management well-being. We recognize the challenges that come with leadership roles, including the significant demands during holidays and the pressures you described. We continually strive to enhance our support systems and policies to better serve our Associates at all levels. If you would like to discuss your concerns further, please feel free to reach out to us at wafflehouse.com/contact. We take all feedback seriously and remain committed to making Waffle House a better place to work. Thank you again for your time with us, and we wish you the best in your future endeavors.

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5.0
11 Jun 2026
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CEO approval
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Pros

Good work hard hours very demanding on the body

Cons

Better pay for labor more time offf

3.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Solid pay for the industry Okay benefits Employee stock purchase plan Pretty consistent hours The actual work is difficult, but fun after you get good at it. Upward momentum is difficult, but the pay scales very well if you work your way up into management. Prepare for intense work if you do though.

Cons

They hire everyone, and your team will make or break your experience. Genuine safety concerns on 3rd shift. You need to be prepared for people to act out. Senior management only have operation management skills. They are not good "people" managers at all. Only "number" managers.

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