Not quite what I expected. - ICR - Commercial Representative - Call Center WM Employee Review

4.0
2 May 2014
Recommend
CEO approval
Business outlook

Pros

The only good thing was meeting some outstanding individuals.

Cons

Good old boy network. Too many cheaters in sales who passed the buck concerning the customer service end who got compensated well for their sales while those of us who did handle customers concerns were passed up for promotions. ICR Training shabby at best. They take advantage of long term customers monetarily, especially seniors.

Explore other reviews about WM

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work for, amazing benefits and very understanding supervisors!!!

Cons

None so far. All is going great!!

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WM Response
1mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
4.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great support with onboarding. Remote work. A lot of opportunities for learning.

Cons

Low pay. Market Area Differential (MAD) training is extremely weak in comparison to new hire training. a

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