The training was not consistent. Should have onsite trainer to teach a full 12 weeks. They tested me on information prior to teaching it. They did not address age and sexual orientation discrimination. They allowed bullying via social media by co workers. They have strict guidelines about cell phones at the desk and yet everyone has them out constantly. Not great for customer confidentiality!
They have extensive recycling program for customers and even trademarked “go green” however none of their locations actually recycle themselves, it goes to a landfill. They go over how to save customers but the supervisors state they don’t care if the customer cancels. I had two customer compliments in two weeks time during my phone time, which is a rarity. However, they didn’t invest in me. They do not truly care for the customer. The atmosphere was toxic.
