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      Voxbone

      Acquired by Bandwidth

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      Voxbone reviews

      Not worth the time or effort - Customer Success Manager Voxbone Employee Review

      1.0
      10 Jun 2019
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -International Travel -WeWork Office- Free coffee and Beer -Nice location downtown

      Cons

      -Extremely poor communication - No road map - No Metrics given - CEO is very wishy-washy - Change is a constant - High Turnover with layoffs - Don't really have a plan - Changed work tasks once hired -Shady contract lines that were never answered

      avatar
      Voxbone Response
      6y
      Thank you for taking the time to leave us a review, we are disappointed that you didn’t feel collaborating with Voxbone was worth your time or effort. We’ve not had Customer Success Managers based in Austin with tenures of over a year as it is a relatively new function for our TX region, so this review has come as a bit of a surprise for us. However, we want to make sure we address the concerns you’ve raised about your time at Voxbone. Recently, we were searching for senior members to join the team to help us define our customer success roadmap and create and nurture metrics around this. Now, we are fully staffed in this function and we are pleased to say it’s well underway and in-motion. We really appreciate you taking the time to leave your feedback, but as your statements are fairly broad, it’s difficult for us to fully address each piece of information. If you’d like to get in contact with us, we welcome any feedback that can help us develop as a company. Thanks, Voxbone

      Explore other reviews about Voxbone

      5.0
      13 Jun 2019
      Sdr team lead
      Recommend
      CEO approval
      Business outlook

      Pros

      Extremely intelligent and high functioning work force. The ability to stand-out amongst with in a fairly flat org chart. Great culture - fun, smart, funny, flexible, supportive. Overall the company has a start-up feel, with resources and support of a larger company. Took a chance on this company over a year ago - moved cities, new career, new industry - and I couldn't be more pleased with my decision. Voxbone is amazing and I am extremely lucky to work with such amazing people!

      Cons

      There is room for improvement operationally, but we are putting things in to place currently to solve this.

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      Voxbone Response
      6y
      Thank you very much for your awesome review and for taking a chance and joining us. You are exactly the type of person we love to have at Voxbone. We've already enjoyed celebrating your successes with you and have seen you flourish into an outstanding team leader. We are truly lucky to have such talented people like yourself. We indeed do have operational improvements to make which has been a growing pain felt from scaling up quickly and globally and the operational side has needed to catch up, but we are getting there.
      5.0
      19 Jul 2014
      Porting specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      First of all, let me just note that training takes place in BELGIUM. That's right, they ship you off to Brussels for a couple weeks to get the lowdown. How cool is that?! Compensation is great. In fact, when I was offered the job they asked what I was looking to make and gave me MORE than the salary I submitted. Plus you get tonssss of benefits. And then there's the company culture: it RULES. Voxbone is a true melting pot making for a diverse and super interesting working environment. And to top it all off, despite the company's rather large size, you don't feel like a little fish in a big pond. You are noticed, you are heard, it's a company that takes care of its own!

      Cons

      Working in a satellite office you can sometimes feel a bit disconnected from the happenings of the headquarters. This is normal for any company with scattered locations. I feel very fortunate because Voxbone has been tremendously accommodating: I've been able to visit the main office in Brussels a couple times in the last year alone. This has afforded me the opportunity to reconnect in person with the rest of my team. :)

      10
      avatar
      Voxbone Response
      7y
      Wow, what a fantastic review to read. Thank you very much for sharing this feedback. We do look after our own, always have and always will. We are so pleased you enjoyed and made the most of your new starter induction in Brussels. We do aim to compensate our staff fairly and give them a chance to grow within their roles. You are proof of this! Having multiple offices in different continents is fantastic but it is also important that each employee feels valued and supported. We have great communication tools we use to stay in touch but we also recognize the importance of face to face time. We invest heavily in travel budgets to allow our employees to spend more time with their respective teams. Our executive team travel frequently to our offices to ensure they are in touch with the business and its needs. This year we are also arranging for our end of year party to take place in London and all employees are invited! What a great time for us to come together and celebrate our successes in 2018.
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