Absentee leadership. Failed culture. Disappointed customers. - Senior Data Scientist VoxSmart Employee Review

1.0
8 Dec 2022
Recommend
CEO approval
Business outlook

Pros

A job is a job.

Cons

I came with high hopes. Now I see many people are afraid for their jobs and the leadership is in disarray. Company has grown by acquisition - apparently without looking too hard at what they were acquiring. A year long hiring spree turned into mass redundancies, as a largely absent C-Suite seek to ‘keep the ship afloat’ (without firing themselves, of course). Key individuals have been removed without explanation and effective control has ben handed over to consultants who have been around only for a few weeks. None of the C-Suite are based in the same country as the head office. CEO seems to have given up, his mind seemingly on his many other business interests. Customers leaving at an alarming rate. Talent also. Shame, but this is a company in a death spiral.

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VoxSmart Response
1y
Thank you for taking the time to share your thoughts. We acknowledge your concerns and appreciate your feedback from 2022. Since then, the leadership team has taken proactive steps to be more visible across the business, ensuring open communication and alignment with our teams. We recognise the importance of reinforcing this visibility and continuing to build stronger connections across all levels of the company. Our acquisitions have played a key role in strengthening our business by enhancing our functionality and expanding our capabilities. These additions are integral to the evolution of our products, enabling us to better serve our customers and remain at the forefront of our industry. We have also made key improvements to our employee experience, including enhanced career progression opportunities and a benchmarked benefits package to support our team more effectively. We remain committed to delivering value to our customers and fostering a positive workplace culture. While change is never easy, we continue to learn and evolve to ensure a stronger future for VoxSmart and our employees. We wish you every success in the future.

Explore other reviews about VoxSmart

1.0
4 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some good people with good intent

Cons

Heroics are celebrated, unrealistic expectations - lots of churn of staff/redundancies

2
1.0
16 Jun 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

At first, it was a great place to work—good salary, nice team, startup vibe, etc.

Cons

Everything started to go wrong when they removed some key people from management and hired others with corporate mindset. That was the beginning of the end.

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