Customer comes before employees - Pharmacy Technician Vons Employee Review

3.0
14 May 2009
Recommend
CEO approval
Business outlook

Pros

Their pay is decent with experience.

Cons

The secret shopper program. You have to stop what you are doing and show customers where products are. If you don't greet them, and do every single step sufficiently you get a NO and the managers harp on you and make you feel small. It is extremely hard to work in the pharmacy and stop what you are doing to show a customer a product on the floor. We have a difficult job and making a error could be life or death for a patient. What is more important, showing somebody toilet paper or filling a prescription correctly?

Explore other reviews about Vons

5.0
1 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

easy job without much responsibility

Cons

low pay with career opportunuties with little pay increase

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Excellent, straightforward, comprehensive training program and learning modules to ramp up quickly. Management was reasonable and attentive. It was welcoming and I felt respected, and gave my all as a result. They also make sure people don't stay longer or go without a break after the 5-hour mark; this is a California statute with which I was unfamiliar (I was guilty of working long hours without a lunch break in CT due to

Cons

This likely comes with the territory, but a significant percentage of the target customer demographic are of the needlessly disrespectful, uncivil, infantile, entitled, and rich variety. They contrive conflict and attempt to pin it on the workers, or needlessly change their order after it has been obtained. It is child's play. Company policy says to never call the police unless they are a threat to safety, but they absolutely do disturb the peace and ruin the experience for others. It doesn't help that there is an expensive (not necessarily upscale in terms of class) drinking establishment in the same plaza.

See reviews by: Helpful|Rating|Date|All