Overworked and underpaid - Customer Support Voicebrook Employee Review

Thank you for the feedback! We don't offer a 401K match because each year, as long as you're enrolled in the 401K program, we will automatically put in 3% worth of your salary into your 401K on your behalf. This is regardless of the amount that you put in. So if you were putting in only 1% each pay period, we'd still give you 3%. If you have any questions about this program, please reach out to People Success!

Thank you for taking the time to share your feedback. We’re glad to hear that you appreciate the small and close-knit nature of our team, as well as our efforts to enhance employee engagement. We understand your concerns about structure, SOPs, and strategy. These are areas we’ve been actively working to improve, as we know they are essential for supporting both individual and team success. As we prepare for 2025, we’ve made progress by implementing new processes and are continuing to refine our strategic direction to ensure clarity and alignment across the company. Thank you again for your honesty and for being part of our team.