Unethical and Unrealistic - Lead Case Manager Vivia Health Employee Review

The following are statements of personal opinion: This is a non-profit organization that has truly passionate and concerned clinic-level and patient-facing staff. The staff performing the actual work care deeply for their patients and for their profession and have golden attitudes toward community mental health. Work life balance was also great, and I rarely worked beyond scheduled hours. The compensation itself was competitive with some bonus-structure built in; however, the metrics for achieving parts of the bonus itself were unrealistic given the lack of supporting organization structure and continuously changing expectations.

The following are statements of personal opinion: PTO/Sick Time was limited, limited CEU opportunities in the organization, not having feedback heard and instead interpreted as an attack or organizational failure, low staffing, poor systems in place for patient scheduling and consistency, silos between medical and psychiatric teams, lack of psychiatric provider availability for patients, having a liability lens for everything as opposed to balancing that against patient well-being and care. More specifically, the existing structure for patient scheduling has led to large gaps in care and silos between types of wanted and required care. While certain standards do exist from the state to work with Medicaid patients, the existing organizational procedures put the burden of these requirements on the patients instead of having procedures that seek to eliminate or mitigate barriers leading to frequent missed or canceled appointments. When patients did attend appointments, it is not uncommon for them to experience long waiting periods for follow ups due to a variety of reasons including inadequate staffing and porous scheduling policies. My largest con is that I personally did not do adequate research on executive leadership prior to accepting a position with this organization. I would encourage applicants to do public record searches through IDFPR, to read Google Reviews, and to read any job-board reviews. Do your research, and make informed decisions.

Good pay, lots of PTO, option to change work schedule, opportunity to connect with patients and obtain experience in a clinical environment.

Policy changed every month, patients could not keep up with the constant changes, micro management and documentation was excessive. One day management likes you and the next day they find reasons to fire you. Only work here if you don't have any other choice and then move on.