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      Underpaid for field - Contact Center Specialist Via Link Employee Review

      3.0
      18 Jul 2025
      Contact center specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible work hours, lots of downtime.

      Cons

      High stress, secondhand trauma from callers and abusive callers, and the industry, on average, pays more for this position. Compensation lacks. Raises did not meet the cost of living.

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      5.0
      31 Aug 2025
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great experience working for this company.

      Cons

      No discernible cons – great experience.

      4.0
      23 Feb 2025
      Crisis counselor
      Recommend
      CEO approval
      Business outlook

      Pros

      Pick your own shifts pretty much Lots of training Most of the people I worked for were so compassionate and caring Paid time off Affordable Benefits

      Cons

      Can become mundane Very heavy conversation Some of the supervisors were not very supportive

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