Work at this agency depends on outside agencies - Counselor Via Link Employee Review

3.0
20 Sept 2013
Recommend
CEO approval
Business outlook

Pros

Laid back, relaxed atmosphere. Co-workers get along well and you can help people. Management is flexible with your schedules and they try to make you as comfortable as they can.

Cons

Little chance for advancement. The nature of the work is unpredictable. You can only assist people with existing resources. Must deal with many mentally unstable and suicidal people as well, which can be draining.

Explore other reviews about Via Link

5.0
31 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Great experience working for this company.

Cons

No discernible cons – great experience.

3.0
18 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Flexible work hours, lots of downtime.

Cons

High stress, secondhand trauma from callers and abusive callers, and the industry, on average, pays more for this position. Compensation lacks. Raises did not meet the cost of living.

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