Positive Work Environment - Customer Care Representative Veterinary Pet Insurance Employee Review

Nationwide Pet Insurance treats its front-line employees as valuable members of the organization, which is why they are consistently ranked among Fortune Magazine's 100 Best Companies to Work for.

Fast-paced environment...this company grows at an average of 20% annually, this results in a heavy workload for all members of the organization. However, the company values work/life balance...so employees aren't expected to work extra-long hours.

VPI offers great benefits, decent starting salaries, yearly bonuses and generous time off. employees are generally friendly people and easy to get along with. Customer Care is an easy job, as long as you don't take negative calls personally. you mainly answer questions about policy coverage and claims reimbursement. Sales department has GREAT pay plus commission structure and cometitions for extras like dinners and gift cards almost monthly.

VPI went from a very laid back atmosphere to an uptight corporate one once Nationwide bought them. Nationwide Bank took them over 2 years ago (and is now phasing out the VPI brand name).you do Not want to work in sales where the demands are high and punishment for falling on the wrong side of metrics is usually a public shaming or eventual termination. the higher a sales goal you meet, the more they push you to make even more the following month. you are almost punished for doing well. is all they want from you while giving you less and less in bonuses. Don't let the "insurance" in the company name fool you into thinking you will just be signing up customers for policies. Be ready to dupe people that are calling in for insurance into signing up for a Nationwide credit card instead (Nationwide is a Bank first and foremost after all).