No real loyalty and proceed with caution - Customer Service Representative - Tech Support Verizon Employee Review

2.0
4 Apr 2024
Recommend
CEO approval
Business outlook

Pros

The company does offer some great benefits: health insurance, 401k match, dental, stocks awarded and an annual bonus

Cons

They’ve created an employee detractor environment. They care more about vendor reps than they do internal reps — they’ve made it more clear recently. They also recently did big layoffs (which I’m sure you’ve read). Jobs even if tech support focus more on the sales aspect instead of doing the actual job. Leadership doesn’t care ever since this new CEO took over. It’s about saving the company as much money as possible or making them money but having customers add more to their monthly bill each month.

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Verizon Response
2y
Thank you for sharing your feedback with us. We pride ourselves on our stellar benefits, but we also want to ensure that our employees have an overall positive experience while working with us. We appreciate you taking the time to share your review, and will use your insights in order to improve.

Explore other reviews about Verizon

5.0
19 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great company, work life balance is great

Cons

Does not compensate enough, over works employees

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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