2023 Lay Offs and Opportunities - Tech Support Verizon Employee Review

1.0
17 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Great introductory period, onboarding team made everything look great and feel very inclusive.

Cons

Once onboarding was complete, lower and senior management were very disconnected and did not support team members or concerns on any level of team requirements. Opportunities for advancement were always promised "when the doors open" but never displayed any roadmap or necessary requirements or pathways to better prepare or ensure possibilities of gaining any advancement out of entry level positions. Senior management only cared for sales and adding on "perks" or features to consumer accounts, even under the guise of technical support teams whose calls were primarily for incidents where a customer had no interest in spending more money on a service that was not currently working up to the standards of which they were currently paying money for.

Explore other reviews about Verizon

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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