Great place to work - Tech Support Verizon Employee Review

4.0
10 Oct 2013
Recommend
CEO approval
Business outlook

Pros

Great environment to work. Verizon invest a lot of time to train it's employees to ensure that it's customer get excellent customer service. Management was highly visible and accessible anytime you needed to speak with them. Great benefits packages offered and also tuition reimbursment.

Cons

Late hours and weekends work schedule for most new hires. very difficult to move up because of seniority model. You will work as a lowly phone support specialist for many years before you get the opportunity to move up.

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4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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