Great place to work - Senior Customer Service Representative Verizon Employee Review

5.0
23 Jul 2012
Recommend
CEO approval
Business outlook

Pros

Flexible hours, great benefits and pay, upward mobility, clean working conditions, good supervision and coaching, continuous training, discounted cellular service, profit sharing and bonus available

Cons

New employes get less desirable shift work until seniority increases. some holiday and weekends are required to be worked until seniority increases

Explore other reviews about Verizon

5.0
11 May 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and discounts on service and merchandise.

Cons

Commissions were store based instead of individual based.

4.0
26 Jan 2015
Recommend
CEO approval
Business outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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