NEED A LIFE? then stay away from this 💩 - Anonymous employee Venchi Employee Review

First and foremost, the management was highly disorganized and often unresponsive to employee concerns. This lack of communication led to frequent scheduling errors, causing confusion and unnecessary stress. Additionally, there was a noticeable lack of support and training for new employees, leaving many of us feeling unprepared and overwhelmed by our duties. The workload was consistently heavy, with unrealistic expectations placed on sales assistants. We were often understaffed, leading to long hours and insufficient breaks. This not only affected our performance but also our morale, as it felt like our well-being was not a priority. To save on labor costs, management would purposefully understaff shifts, further exacerbating these issues. Moreover, the company’s emphasis on upselling and meeting sales targets created a high-pressure environment that felt more focused on profit than customer satisfaction. This approach often resulted in a lack of genuine customer interaction, which was disappointing considering the premium nature of the products we were selling. Additionally, Venchi has been cutting corners to reduce production costs. They have removed many of the previous ingredients, compromising the quality of their products. The ice cream scoops given to customers were noticeably smaller, an attempt to save on goods' costs. Such practices felt dishonest and undermined the brand's reputation for quality. Finally, the compensation did not reflect the demands of the job. The pay was relatively low given the amount of work and stress involved, and there were minimal opportunities for advancement or raises, which contributed to a lack of motivation among staff.