Pros
I’ve been with the company for over half of its life, which probably says more than anything else I could write. I’ve stayed because I value the transparency and the no-nonsense culture. There are no participation trophies or “well done for trying” awards. Expectations are clear, and performance matters. The business is built on getting the basics right. That might sound simple, but it’s important. If you can’t handle small tasks properly, even something as straightforward as boiling the kettle before serving coffee, then you’re not ready to represent the brand in front of prospects. Accountability starts with fundamentals. Some people struggle here because they expect rapid promotion without mastering those basics first. Progression does happen, but it’s earned through competence, consistency and resilience - not entitlement! If you’re willing to work hard, accept direct feedback, and genuinely develop your skills, you’ll value this environment and grow from it.
Cons
This isn’t a “woke” workplace where feelings are prioritised over performance. Feedback is honest and sometimes blunt. Standards are high. If you prefer a softer environment with lots of reassurance and less direct accountability, this probably won’t be the right fit for you.