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      Vancity

      Engaged employer

      Vancity reviews

      Like any other company - Account Manager Vancity Employee Review

      3.0
      24 Feb 2025
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-workers, helping the public, and slightly above average compensation for industry.

      Cons

      HEAVY sales pressure/micro-managing culture from board of directors level down to the lowest employee. Things weren't always like this. The company that was once known for it's culture has now become like every other big 5 bank.

      avatar
      Vancity Response
      1y
      Thank you for your review. We are guided by our commitment to being a financial force for change. We take great pride in our strong ties to the community and the values we uphold, including our dedication to being a living wage employer and offering competitive benefits and compensation packages to our team. Your acknowledgment of these efforts means a great deal to us. Your concerns regarding micromanagement are taken seriously. We are sorry to hear about your experience. This type of environment is not reflective of who we aim to be, nor does it align with the values we are committed to upholding every day. We are actively working to foster a workplace culture that is inclusive, respectful, and welcoming. Your feedback regarding sales practices is also appreciated. The well-being of our members, their communities, and our employees is at the heart of everything we do. Our teams are focused on providing solutions that genuinely support our members, ensuring that well-being is never overshadowed by sales objectives. Our financial stability also allows us to invest in initiatives that contribute to a cleaner, fairer world. To learn more about our commitments, please visit https://rethink.vancity.com/. Building a culture that is supportive, empowering, and inclusive is something we care deeply about, and we know there is always more work to be done. Your feedback is important to us, and we are truly grateful you took the time to share your thoughts. Thank you for helping us grow and improve.

      Explore other reviews about Vancity

      5.0
      12 Jun 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice staff and training for early career

      Cons

      Non out of my minds

      avatar
      Vancity Response
      2y
      Thanks for your review. At Vancity, we take pride in our friendly staff and the valuable learning and development opportunities we offer. Your feedback and kind words are much appreciated!
      1.0
      17 Aug 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      As others have said, Vancity employs some of the best people. Everyday you will go to work with some of the most engaged, motivated, and brilliant people in the financial sector. They care about their work, their impact, and their legacy. However, these people all eventually burn out and move on to other places where their values and worth are going to be rewarded, because Vancity just isn't that place.

      Cons

      Glassdoor reviews are indicative of how many people at Vancity feels. For over a year between 2016 to 2017 a slew of honest and heartfelt reviews flooded the site. These reviews were often brutal in their assessments, and probably took courage for the employees to write. However, in the past month or so, there are suddenly multiple 5-star reviews with little content or message. Here's what's wrong: Yes, we had a brutal launch of the new banking software. It was not well-planned, despite having close to a decade to do it. It cost a lot of money. We employed and fired a bunch of people. We promoted folks who in hindsight probably should've stayed as call centre agents or analysts. We spread ourselves thin across multiple markets that we have no experience in. Everyday we come up with new phrases or acronyms. Yes, all that happened. But now let's move on from that. Has much changed in the past couple of months? No. What you have is a company in search of a new identity. The market conditions are changing, and so are people's habits and needs in financial institutions. This means that results are not coming through, and staff continues to see restructures and packages. We also still employ a number of consultants who are billing top rates everyday for barely any work. I feel that people who speak the truth are getting frustrated that their words don't register. There are a ton of people who want Vancity to do better, to become engaged, but they're not getting the opportunity to do so for fear of retribution. That's wrong, isn't it?

      37
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      Vancity Response
      8y
      Thank you for sharing your thoughts. Couldn't agree more with your suggestion to move on from the negativity, to focus on engagement of our staff who, by and large, want better things for Vancity. We have listened to the heartfelt feedback from our organization, and are committing to act upon it. I too hope we can listen to disenfranchised employees and motivate them to see ways out of the rut they feel that they are in. I truly believe there is much to motivate and excite people right now at Vancity, I think some of the 5 star reviewers you are a bit suspicious of, probably agree.
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