Bias management - Member Service Representative Vancity Employee Review

3.0
4 Nov 2025
Recommend
CEO approval
Business outlook

Pros

decent benefits, like medical, dental, RRSP decent wages plus an annual profit-sharing Does good work in the community

Cons

Management sometimes picks their favourites for special projects or promotions. Nepotism is common.

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Vancity Response
7mo
Thank you for your review. We truly appreciate your recognition of our benefits, profit-sharing program, and our work within the community. We take your concerns seriously and are dedicated to fairness and equal treatment for all employees. Our goal is to foster an inclusive, respectful workplace that values diversity and makes everyone feel welcome. Should any team member encounter a difficult work environment or experience unfair treatment, please know we are here to support you. You may contact your manager, manager once removed, an HR consultant, or, where relevant, a union representative. Thank you for sharing your feedback. We appreciate your contributions during your time with us, and we wish you all the best in your future endeavors!

Explore other reviews about Vancity

5.0
12 Jun 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice staff and training for early career

Cons

Non out of my minds

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Vancity Response
2y
Thanks for your review. At Vancity, we take pride in our friendly staff and the valuable learning and development opportunities we offer. Your feedback and kind words are much appreciated!
1.0
17 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As others have said, Vancity employs some of the best people. Everyday you will go to work with some of the most engaged, motivated, and brilliant people in the financial sector. They care about their work, their impact, and their legacy. However, these people all eventually burn out and move on to other places where their values and worth are going to be rewarded, because Vancity just isn't that place.

Cons

Glassdoor reviews are indicative of how many people at Vancity feels. For over a year between 2016 to 2017 a slew of honest and heartfelt reviews flooded the site. These reviews were often brutal in their assessments, and probably took courage for the employees to write. However, in the past month or so, there are suddenly multiple 5-star reviews with little content or message. Here's what's wrong: Yes, we had a brutal launch of the new banking software. It was not well-planned, despite having close to a decade to do it. It cost a lot of money. We employed and fired a bunch of people. We promoted folks who in hindsight probably should've stayed as call centre agents or analysts. We spread ourselves thin across multiple markets that we have no experience in. Everyday we come up with new phrases or acronyms. Yes, all that happened. But now let's move on from that. Has much changed in the past couple of months? No. What you have is a company in search of a new identity. The market conditions are changing, and so are people's habits and needs in financial institutions. This means that results are not coming through, and staff continues to see restructures and packages. We also still employ a number of consultants who are billing top rates everyday for barely any work. I feel that people who speak the truth are getting frustrated that their words don't register. There are a ton of people who want Vancity to do better, to become engaged, but they're not getting the opportunity to do so for fear of retribution. That's wrong, isn't it?

37
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Vancity Response
8y
Thank you for sharing your thoughts. Couldn't agree more with your suggestion to move on from the negativity, to focus on engagement of our staff who, by and large, want better things for Vancity. We have listened to the heartfelt feedback from our organization, and are committing to act upon it. I too hope we can listen to disenfranchised employees and motivate them to see ways out of the rut they feel that they are in. I truly believe there is much to motivate and excite people right now at Vancity, I think some of the 5 star reviewers you are a bit suspicious of, probably agree.
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