values - Collections Agent Valor Intelligent Processing Employee Review

very good atmosphere to work in.

some times weekends thats it.

You can meet a lot of new people because of the high turnover

Management will make you take on extra responsibility with no raise in pay or job title change and have fired people when they don’t accept the position wholeheartedly. The new hires make more than the tenured employees even though most of the tenure are expected to help with training and nesting. When upper management comes they never speak with you or even acknowledge you. Management will leave 4 hours into his shift and leave agents with no team leader or other managers to turn to you’ll be expected to go to the tenured agent he decided was in charge for the day and most of the time it’s someone who already has his personal number. Computers take 15 minutes to load but management will say your late if you don’t come in 15 minutes before your shift to boot up their equipment and updates are rarely done.