Pros
Great Benefits, and really good Pay Rates especially as a Team Leader. If you are a hard worker and apply yourself to the job, the supervisors are really good about promoting you from an operator to a team leader position, or even an offline team leader and it is even possible to advance from being a team leader to a supervisor. They pay double time on Sundays and time and a half for anything over 40 hours and if you work a holiday you recieve triple pay.
Cons
Usually almost always work 7 days a week and you only get 5 days which equals to only 40 hours of call in hours for you to miss each year and it does not start over until the 1st day of the month following your birthday month. You do start out with 2 weeks of paid vacation days and you recieve more vacation hours every 5 years you get an additional week of vacation hours up to the maximum of 5 weeks of paid vacation. Not only are you almost always scheduled to work 7 days a week but they also do not post the schedule for whether or not your line is scheduled to work the weekends until Thursday night each week so its almost impossible to plan anything with your family on the weekends ahead of time.