Repetitive Survey Collection for People with Checkered Pasts - Telephone Survey Interviewer VRI Employee Review

Great people and great mission

Parent company disconnected from mission

Ha ha ha ha ha

Hired in 2012 as a Care Center Rep, transfered to Tech Support after four years, quit in 2021 When VRI was its own company, it was great, even with the cliquey mean girls style management. Once they were bought out, however, profit was all they cared about, and definitely not the people counting on their equipment. I was expected to lie to people about their malfunctioning equipment and tell them it was a one off issue. A lot of their equipment had well known issues that prevented them from calling into the Care Center. I am personally aware of two people who were found deceased because their equipment failed when they needed it. Of course VRI was not liable because of the agreements these elderly individuals were bullied into signing without really understanding. Their values were a joke. Do the right thing, even when no one is watching? They literally let people die and paid me pennies to listen to their grieving relatives demanding answers that I wasn't allowed to give them.