This is a horrible company to work for. - Customer Service Representative VRI Employee Review

1.0
28 Sept 2014
Recommend
CEO approval
Business outlook

Pros

The only good thing about working here is that you get guaranteed hours. But even that isn't great, because they recently cut everyone's hours by two hours a week and we are no longer allowed to work overtime. But it is a nice feeling to help the elderly.

Cons

I have worked here for almost a year. There is blatant favoritism. My director claims that promotions/rewards are given by seniority, yet people from that came in months after other employees are promoted and transferred to higher paying deparents. I'm sorry but someone who's been working hard for you for 11 months should not be put aside for someone who's been there for 6 months. Also, my director doesn't even know how to do the job. It makes it a lot harder to respect and follow a boss that has no clue how to do my job. How did she even get the director position? Who you know, that's how. Not skill, experience, or talent, but who she knew. Its pathetic on her part, and on the CEOs part. They are also incredibly insensitive and unaccomidating. Understand that I am a good worker, I have worked hard for this company, and I can't even get first shift/any weekend days off. I would not recommend working here at all.

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VRI Response
11y
As you know, one of our Values is that "We continuously improve ourselves to be the best at what we do." I would welcome the opportunity to discuss your comments and clear up any questions you may have about the department or team expectations, schedules, requirements and the like. Please stop by!

Explore other reviews about VRI

5.0
3 Jul 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people and great mission

Cons

Parent company disconnected from mission

4.0
27 Jul 2025
Recommend
CEO approval
Business outlook

Pros

Very laid-back middle management - really great people!! Totally flexible hours, you can email in "sick" pretty much every day without any kind of consequence. Second chance employer.

Cons

It's difficult to make one's "bonus" of $15 per hour; if you don't work ALL hours available you don't you receive only $12 per hour. The company emails you literally the day before, to indicate whether you have a shift the next day; so there is absolutely no predictability as far as schedule is concerned. The work is mindlessly soul deadeningly repetitive! You have to conduct the same political survey over and over again for hours. Canadian based firm, therefore due to the current administration's disrespect for that country, business is tapering off substantially.

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