VCA

Under Appreciated and Underpaid - Client Service Representative VCA Employee Review

1.0

5 Dec 2025

Client service representative

Recommend

CEO approval

Business outlook

Pros

You get to work with animals.

Cons

It’s been mentioned before, but the pay is far below the level of commitment required. Work/life balance was nonexistent. I was asked/made to work almost every holiday and was often asked to come in on days off. The sheer volume of work is not reflected in your paycheck. Doctors and Techs are extremely disrespectful towards front desk even though front desk is already taking the majority of the abuse from clients. However, they value the doctors and techs more and will not help you resolve these issues. They also don’t appreciate or reward loyalty. I worked for them for over a decade and made $20 an hour at the most. I never felt appreciated or safe working for VCA.

VCA Response

3mo

Thank you for sharing your feedback. We understand how challenging it can feel to be underappreciated. We encourage our leaders to recognize their teams regularly through performance conversations and our recognition platform, Tailwags. VCA continues to invest in competitive compensation and a comprehensive Total Rewards program that includes medical, dental, and vision coverage, paid time off, financial support programs, and mental‑health resources such as up to 12 free therapy sessions per year to support work–life balance and overall well‑being. We remain committed to improving the Associate experience and welcome you to contact us at EmployeeConcerns@vca.com if you’d like to share more about your experience.

Under Appreciated and Underpaid - Client Service Representative VCA Employee Review

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