Won't Recommend Anymore - Manager Urban Ladder Employee Review

Thanks for your feedback. While we have done mistakes in the past, we have put in place a massive set of initiatives in the last 2-3 months to correct our mistakes and move forward with lot more objective decision making. We have fine-tuned the organization structure and have brought in a rigorous goal setting process (similar to OKR system in Google) which is helping us have performance conversations in a lot more objective manner. Every single one of our leads' goals is a lot clearer and is highly outcome based in the Apr 17 - Mar 18 time period and we believe that a consistent and objective discussion can be meaningfully had. We have been getting formal and informal feedback from the team members and most of them are confident that this is a big step forward. It also helps for decentralized decision making (accountability + responsibility lies with the same person) and removes the hierarchy. We do sincerely hope this solves the problem. While it's difficult to rewind back time, I would love to have a chat with you whenever you get a chance over coffee, and I do hope you are creating magic elsewhere in your new role. Pls reach out to me at rajiv at urbanladder dot com for any questions on the above.