Great company with as much focus towards employees as their customers. - IT Department Unum Employee Review

5.0
9 Feb 2010
Recommend
CEO approval
Business outlook

Pros

Excellent benefits package right off the bat when you're hired on - you get roughly 20 days of paid time off (PTO) plus a week's worth of company holidays. Competitive health-care package. Pay is decent enough in IT for the area along with company bonuses handed out yearly according to profit/employee performance. Unum seeks to identify and encourage employee dedication and rewards with promotions. Chattanooga campus is very self-contained so there is little need to rush off in a hurry at lunchtime as there is an excellent cafeteria, credit union, walking track, and outdoor garden for break times. Mid-level management are usually very personable and approachable and treat everyone as adults without micro-managing. Great effort is spent on making the work environment as enjoyable as possible without distracting from the work itself.

Cons

Depending on the department you work in - daily schedule and leeway in how you manage your time at work can differ greatly. For example, the customer service call center takes inbound calls from insurance customers so the employees there are tied to the phones and monitored. If they are off the phones for 5 minutes, to answer a personal cell phone call for instance, management may come around and inquire. This is in start contrast to other departments, whose employees may only see their manager once a week at a staff meeting. That being said, Unum call-center employees are working at one of the best call centers in the area due to the month vacation time and good pay.

Explore other reviews about Unum

5.0
7 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits, wonderful coworkers and peers, caring DIRECT leadership, growth opportunities

Cons

Strict in office policy, leadership VP level and higher does not seem as caring, burnout possible, lower end of salary compared to the market

1.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pto, good company to work for career wise, good discounts on things+discount for food on site.

Cons

Overworked like crazy, I was hired a few months ago but am already looking for something else, due to the stress and constant feeling of “wow finally i think im starting to get this” all to be reminded when submitting your tasks for mentor review you either did it right or have to redo the whole entire thing from scratch that is if your mentor is even available. Depending on your mentor as well that can really damper your experience and overall understanding. Training could have been done a lot better initially with constant exposure to different task types and different material. For example Medical certifications could have been shown over and over again for us to understand if it’s complete, incomplete and what significant health condition it would be for coding. With other team members also leaving as training ended and senior team members leaving once we got assigned the writing was on the wall. I really wanted to give Unum a shot and really try to see myself here, maybe it’s just the position of leave specialist or maybe all the jobs are the same, still can’t help but wonder if another position would’ve suited me better if they allowed role transfers sooner instead of waiting a minimum full year.

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