Pros
The lobby is nice, the cafeteria is cheap, some coworkers are nice.
Cons
They will flat out lie in the interview about expectations and requirements. The recruiters say overtime is rarely if ever required when you start you're told when training is over 4 hours of overtime a week are mandatory. They say you have plenty of pto to start off with but, the managers rarely actually approve it and when they do it is only a day at a time. You never actually have time to use the amenities in the lobby, training is useless compared to what you actually do on the floor, the pay is inadequate for the type & amount of work you are required to do, leadership does not care about you as an individual, the actual office spaces are old and depressing, advancement is slow and rare. This is honestly a soul-crushing job and when you are finally brought to the floor after a month and a half of training you will see endless cubicles of depressed and unhealthy people that stand in stark contrast to the cult-like happiness of the "mentors" and "learning consultants" you first encounter.