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Universal Studios

Part of NBCUniversal

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Intimidating Leads - Guest Service Representative Universal Studios Employee Review

1.0
5 Jun 2022
Recommend
CEO approval
Business outlook

Pros

The job itself is very fun!

Cons

Lack of respect from leadership. They do not respect front line and this needs to be investigated immediately if they wish to see less turnaround. Leads ignore you when you need help, isn’t it their job? They make you feel useless and their approach is very confrontational. My anxiety was in an all time high. Some leads are great and some are just terrible.. others know this but do not speak up… the rotten apples should be coached or let go.

Explore other reviews about Universal Studios

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Benefits and Health insurance. Great discounts on merchandise and Park tickets.

Cons

Pay is not the best at the start but gets better the longer you stay

2.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic Benefits, flexible schedule, and can be a fun atmosphere when the day is right. Job is physically easy and depending on the venue, great coworkers.

Cons

Management's don't care about team members. Impossible to developed unless you personally know the hiring manger. While most guest are kind and keep to themselves, the rude guest do not have a problem disrespecting you and getting away with it.

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