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Universal Studios

Part of NBCUniversal

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My position was full time sales counselor - Bilingual Sales Counselor Universal Studios Employee Review

2.0
11 Feb 2015
Recommend
CEO approval
Business outlook

Pros

Theme park tickets Discounts park wide and discounts in the resorts inside the theme park. Relaxed environment

Cons

Obviously management had favoritism in this call center. Schedules are not based in performance just senority and favoritism. Qa has ridiculous standards wanting you to sound like a moron to customers. No commission. Every once in a while there is an incentive here and there but that's it. Training is limited and some of the supervisors that have been managers for a while don't even support you

Explore other reviews about Universal Studios

5.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Benefits and Health insurance. Great discounts on merchandise and Park tickets.

Cons

Pay is not the best at the start but gets better the longer you stay

3.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free park access if that’s what you or your family like to do regularly.

Cons

Very large and slow moving organization that has an odd promotion/performance review process. This is a place where people come to work 9-5, take hour lunches, and place the corporate process of staying 10+ years hoping for a promotion opportunity and not work hard.

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