High Stress Environment - Collections Supervisor Universal Fidelity Employee Review

Nice people to work with

Rude customers often call often

If you work in operations as a regular collections rep, you can get a decent monthly bonus.

The one single manager will move the monthly bonus goal around to make sure employees don’t bonus too much, as the value is not flat to account for both good and bad months. Zero training guides or help on their current software (implemented at the start of my employment). The team trained each other with no structure, learning through trial and error. The IT guy left a month after I arrived and was never replaced (an office of 40 or so people on very outdated hardware and no on site IT guy for almost 1 year). There is no software for quick communication between coworkers for sharing information in a timely manner, and they highly discourage getting out of your desk. Was never offered a solution to this issue. The actual software used is a nightmare if you aren’t extremely good with computers. I ended up taking much of my own time helping coworkers understand the issues, something management regularly turned a blind eye to. They will randomly make you do call center work for non-debt collection clients. Think customer service type stuff, where there is no money involved and therefore no commission to be made. This is the real clincher and the reason I left. They didn’t apply this to the employees equally. Some were allowed to do only collections EVEN IF THEY WERE OBJECTIVELY PERFORMING WORSE THAN YOU (management posted daily stat sheets publicly). They would rather their good employees make less, than take the time to properly train those struggling with learning how to work with a new client.