Position should be secretary not inside sales rep - Inside Sales Representative United Rentals Employee Review

1.0
26 Apr 2018
Recommend
CEO approval
Business outlook

Pros

Decent pay and quarterly bonuses depending on branches profit. No degree required 40 hour weeks No weekends Largest rental company in the industry

Cons

Constant racist, sexual and other inappropriate remarks in office about customers and employees. The office was extremely uunprofessional. Disconnect from management. No clear direction Inside sales role but the job does not involve sales. Daily duties were more like a secretary. Take orders on phone, clean out trash, make coffee and transfer calls. Manager is unapproachable New hire trainings didn’t happen for 3 months and didn’t apply to my office because each office makes exceptions on whichever rules they please Overall I would not recommend this job. I have never worked in a office so unprofessional. Coming from a customer service and sales background I am surprised how such a large business can provide such poor customer service. Employees are rude to customers across the board.

avatar
United Rentals Response
8y
We saw your review and it is very concerning. The workplace environment you describe is contrary to our policies and is certainly not representative of our Company. We’re committed to making United Rentals a great place to work, and that means providing employees with opportunities for growth and fostering an environment based on teamwork, mutual respect, job satisfaction, diversity, and a shared responsibility to build a better future. We definitely want to get more information from you regarding your experiences. Please contact our corporate human resources representative directly so we can discuss the issues you have raised in more detail. If, for some reason, you do not want to contact our corporate human resources representative and/or you wish to continue to remain anonymous, we encourage you to call the Company’s Employee Alertline at 1-877-HELP-URI. Thanks for your post and we look forward to talking with you.

Explore other reviews about United Rentals

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company culture, people I work with, company culture 🙌

Cons

There are not any cons

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent benefits and a plethora of tools ans support. Company truck for sales reps at $75 per pay period. It’s a very well known company so you get a lot of business from national accounts. If you can get your foot in the door, it’s an experience that’s worth it. No regrets.

Cons

Due to their size and like so many publicly traded companies, there is a huge disconnect on the expectations. My manager did his best but you could tell his bosses were asking for unachievable results. My sales manager was clueless at her role and no sales experience to lead a team. Things she would ask from us were counter productive. Not anything I couldn’t deal with.

See reviews by: Helpful|Rating|Date|All