APA point of view - UMNR Unifi Employee Review

5.0
6 Jun 2024
Recommend
CEO approval
Business outlook

Pros

I’ve been with the company since February & started off as an Airport Passenger Assistant or “Wheelchair Assistant” just got promoted and I’m excited to start my new path. Our trainers have lots of enthusiasm and confidence in us. It’s great to see how many growth opportunities there are. I love working with this company and the wonderful team so far.

Cons

I do think APA’s deserve more than $12.25 considering the fact that they do so much in a short amount of time with the passenger. Taken into restroom breaks assist and with their bags, helping them step in and out taking them shopping getting them something to eat. For the passengers barriers translating on your tablet device, For our senior passengers who are a little bit confused or lost their family on their phones to ensure that they are where they are supposed to be etc. I enjoy being an APA I would love to see a pay increase for all.

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Unifi Response
2y
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Explore other reviews about Unifi

5.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Excellent onboarding system Consistent Expectations Supportive Management Great Flight Benefits

Cons

Difficult add on system for flight benefits and dependents Poor tracking technology for wheel chair trips, in-effective data.

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Unifi Response
3w
Thanks for sharing. We are happy to see you view Unifi as a great place to learn and grow. We hope you stick with us!
1.0
8 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

No pros to working at Unifi. The Airport is beautiful and people are great. Unfortunately the employees work very hard for little pay and support from Unifi.

Cons

The company has significant internal issues that are not adequately addressed by Human Resources. There appears to be a culture of covering up problems rather than resolving them transparently. Leadership seems more focused on employee retention metrics and maintaining appearances with the airlines they serve than on addressing serious workplace concerns and holding individuals accountable. One of the most concerning examples was the handling of a manager who allegedly inappropriately harassed employees over a period of years. Despite ongoing concerns, meaningful action was not taken for years.. Situations like this create an environment where employees lose trust in leadership and feel that workplace misconduct is not taken seriously. This company should prioritize employee safety, accountability, and ethical management. Addressing serious concerns promptly and transparently is essential to retaining good employees and fostering a healthy workplace culture.

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Unifi Response
2w
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We encourage you to reach out to unifiservice.com/contact for further support.
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