Cons outweigh the pros - Customer Service Coordinator UniLodge Employee Review

1.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Small and diverse team. Fun residential activities. Free Vaccine. Good work-life balance.

Cons

Incompetent managers are creating a toxic work culture. Poor benefits package. The property is poorly maintained and you are set to be blamed for things that the management caused. I have also seen the my boss steal residents items in the common area and pretend to not know when they are questioned.

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UniLodge Response
3w
Thank you also for your feedback regarding our diverse team. We are delighted that you recognise and appreciate this aspect of UniLodge, as inclusivity is a core value and we strive to create an environment that celebrates people from all backgrounds. We are equally pleased to hear that the Customer Service Coordinator role supports a balanced lifestyle. We further appreciate you raising concerns regarding property management. Please be assured that we take such matters very seriously. In particular, we note the issue of theft that has been brought to our attention. UniLodge has a zero-tolerance approach to such behaviour, and this will be addressed appropriately. We encourage you to contact human.resources@unilodge.com.au to provide further details, as we are committed to fostering a safe, respectful, and supportive environment for all employees.

Explore other reviews about UniLodge

5.0
28 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Great work environment, you learn a lot of administrative tasks. Especially good for students studying at university

Cons

Can get quite hectic sometimes

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UniLodge Response
2y
Thank you for your 5 star review and feedback! We are really proud of what we are achieving at UniLodge and are glad you can be a part of it. If there is any additional feedback you would like to share with us please contact us at human.resources@unilodge.com.au
4.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible working hours. Great office team. Get to run and enjoy fun events on pay. Lots of perks for student staff. Perfect role for resident/students.

Cons

Long hour night shifts. Emergency calls at any hour. The hourly pay rate is good, which is around $38-$40, but only the first half of the shift is paid by default. The job can be really stressful when team members don't respond or provide help.

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