Pros
Some of the benefits - ie. healthcare, free lunches, summer parties, etc.
Cons
I’ve never been so let down by a company in my life. I was there years, and was repeatedly stabbed in the back, and refused promotions - for no reason. I literally had one hiring manager email me to say that the reason I wasn’t going forward for a promotion, is because she didn’t like the colour of the font I used in my application. (And yes, I have that in writing). I was lied to repeatedly about promotions - they only care about the handful of people who are besties with team leads and managers. To the point where they’ll cover up felony convictions and give people promotions as a bribe to keep them quiet. They use the tenured agents as pack mules and then reward them with nothing - no bonuses or salary increases for your length of time there, your just paid the same as someone walking in the door. They’re now restructuring the entire building and despite promises of no one being let go - they’re downsizing every team. Tenured agents are being pushed to lower level teams without reason - just because management don’t like them for whatever reason. I had one team lead confirm to me that one reason I was never considered for promotion was because the team manager had a personal vendetta against me, and had just decided she didn’t like me. To the point where she let a false allegation be lodged against me and I was taken for disciplinary - even though I had proof from other supervisors and management that it didn’t happen. But said manager flat out said she didn’t care, and listened to the false allegation anyway. Some of the teams deal with incredibly difficult and sensitive cases, and hardly any support is given to CSRs, let alone the sufficient training. And if there is a tenured CSR trained, they’ll force the case to someone else with a better job title and give the other person all the credit. I left on horrible terms - promised a promotion in the interview, only to be told I never stood a chance afterwards. Left crying in the meeting, and the manager didn’t care - just harped on about how brilliant the other candidates were. They don’t care about you. The building has gone from <100 to 500+ in less than 3 years - to them you’re just a number. It all seems great on paper until you walk in the door and realise the reality of what’s going on. It’s absolutely appalling.
