Good place to plant the seed. - Community Support Representative - Chicago Center of Excellence (COE) Uber Employee Review

2.0
7 Apr 2016
Recommend
CEO approval
Business outlook

Pros

If you're looking for post-grad experience or something to hold you over financially, this might be a good fit for you. For the most part, the people that share the same status as you are enjoyable to be around and can be there for help whenever you need it. In regards to perks, you can expect to dress casual everyday, have access to a limited snack selection, and eat a catered lunch/dinner daily (which I personally don't recommend, but some do!). As full time employees, you'll most likely receive some type of pre-tax compensation to use for Uber's products in app as well.

Cons

Unfortunately, the room to develop outside of working at the support center is somewhat bleak. Being the front lines of handling Uber's messy situations is complimented with a standard customer service wage (see Google for average salary) and monotonous daily tasks. Additionally, the work life balance is something talked about throughout the entire company. You'll notice that it applies to this position as well. Your sick days, personal days, and vacation days are all combined into one insufficient balance throughout the year. Depending on business needs, your typical holidays are not always promised either.

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Uber Response
10y
Thank you for your thoughtful comments. You may have seen the Culture survey that recently went out to all employees. We're in the process of building programming around the results which includes manager and employee development. If you have any more specific suggestions about improving your experience, don't hesitate to reach out. -Andrew, alevy@uber.com

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CEO approval
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Pros

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Cons

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5.0
6 Jan 2016
Recommend
CEO approval
Business outlook

Pros

I love being able to work around truly passionate people who are ready to change the world. The culture is great, free snacks and food is big plus. I had the opportunity to take ownership of projects within my first month

Cons

The hours are much longer than any other job I've worked in, but this is expected to change as we continue hiring more help

271
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Uber Response
10y
Great review, thank you!
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